FAQ'S

GENERAL QUESTIONS:

What kind of store is Via Gypset?
Via Gypset is a unique boutique offering both new and previously owned clothes, shoes, purses, and accessories. Our items are categorized under four descriptors: Modern, Pre-Loved, Vintage, and VG Bridal.

MODERN:
New items that have never been owned. We aim to work with smaller manufacturers and get a limited supply of each look.

PRE-LOVED:
Previously owned clothes, shoes, purses, and other accessories that range from present day to 20 years in age. We qualify vintage items as 20 + years old.

VINTAGE:
Previously owned clothes, shoes, purses, and accessories that range 20-100 years in age.

VG BRIDAL:
A curated selection of collectable vintage bridal attire and accessories. These gowns can be up to over 100 years old. Please be aware that, due to wear and natural ageing, most of these garments are not perfect but they are special pieces of history, each with their own unique story. Some of these vintage and antique gowns have been repaired while others will be sold “as is” condition. We believe in leaving some gowns “as is” condition because each bride or collector may have their own vision for alternations or repairs. Please be aware that these items are rare and, like all other vintage items, should be worn and stored with care to prolong their lives.

*PLEASE NOTE: With all our PRE-LOVED, VINTAGE, AND VG BRIDAL items, we provide the most accurate descriptions possible so that you are happy with your purchase. If you have any questions feel free to contact us at (202) 803-2874 during our store business hours.

Where do you get your clothes from?
We find our clothes and accessories from all over the world! Some items are brought in on consignment by local Washingtonians, who themselves are often international, and, as a result, travel abroad regularly. We also go on sourcing expeditions to estate sales, private collections, and vintage fairs and markets around the globe. This diversity helps to ensure that we find unique items, which is one of our main goals. For Modern garments, we look for smaller manufacturers where we can develop personal relationships.

Do you have a mailing list?
We do! You can sign up for it at our checkout counter in the store as well as online
through our website mailing list (can you insert link for mailing list here) box located in in the bottom left hand corner of the Homepage
.
I love VG’S pictures! May I use them in my blog, on Instagram or in other non-commercial outlets?
Sure! We are so glad that you like our photos. Just be sure to credit us as we work really hard to provide you with cool content.

How many people work for Via Gypset?
We have a team of about 7 active shopgirls that work in our boutique. However, we often collaborate with ex-shopgirls on various projects whether it is a fun photo shoot, helping out in the shop, or doing social media etc. We are a tight team and once a part of the VG family, you are always a part of the VG family. No matter where we end up in the world we love to stay connected and work as a team whenever the possibility presents itself.

Will you be getting sold out items back in stock?
Generally our vintage items are one of a kind and so we are unable to restock these pieces. As for our Modern garments and accessories, we aim to carry a smaller stock to ensure that you won’t see a girl wearing the same item on the street. However, sometimes we may restock certain items if there is a very high demand.

Why do you keep sold vintage items up on the website?
Once a unique vintage item is sold, we do keep it up for a while so that our customers can get a sense of the pieces that we look for and love. These sold items are also special pieces of history that serve as a great source of visual inspiration for artists and designers.

What credit cards do you take?
We take Visa, MasterCard, American Express, and Discover. Online shoppers will also be able to use PayPal.

What is your return policy?

In store: If you purchased your item in store then all sales at Via Gypset are final – we do not do returns on any items.


Online: We hope you are happy with your on-line purchase. Please note that we DO NOT do returns on Pre-Loved, Vintage or VG Bridal Items. However, we DO accept returns on Modern item for any reason. Returns are accepted on Modern merchandise within 14 days of receipt for domestic orders and 21 days for international orders.

Returned items must HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Make sure to include the original invoice with your return. Refund requests for items that do not meet these criteria or are non-returnable will be denied.
NOTE: Shipping, handling and customs charges are non-refundable

How do I return an item?
Securely pack and seal the return merchandise and its original invoice in an appropriate shipping box or envelope and send it back to us using an insured service to the address below. (We cannot accept responsibility for packages that we do not ship ourselves.)
Please send your return to:

 

VIA GYPSET
2311 CALVERT ST. NW
WASHINGTON DC
20008
Email: info@viagypset.com

 

Can I return a sale item?
All Sale items are FINAL SALE. They cannot be returned.

Do you offer exchanges?
We do not offer exchanges.

When will my credit card be refunded?
Once we receive your package, your refund will be processed in the original form of payment within 5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Return and original shipping charges are non-refundable.

ONLINE:

What is your shipping policy?
US orders are shipped using USPS. You will receive your order anywhere from 3-9 business days from the date that it is shipped. Shipping can be tracked with a USPS tracking number. Please allow one day to receive a tracking number. We currently do not ship to P.O. boxes or APO/FPO.
Orders received before 3pm Monday - Friday EST (Eastern Time) will be processed within 24-48 hours pending item availability and credit card verification. Orders placed after 3pm (EST) will begin processing the following business day (this excludes Saturday, Sunday and Holidays). We do not offer Saturday delivery. We use USPS for all orders.


What are your domestic shipping costs?


All orders of items over $150 are FREE

Priority Mail Orders below $150 are $7.95

USPS Express (1-2 business days) is $30.00

*Due to the weight and / or delicacy of VINTAGE and VG BRIDAL we highly recommend you select USPS Express service for delivery.

 

What are your international shipping costs?

 

USPS Mail (no tracking or insurance) (approximately 8 - 30 business days) - $20.00*

USPS Priority Mail (approximately 4-12 business days) - $40.00*

PLEASE NOTE: The above international orders are available only for packages weighing up to 4 lbs. Shipping costs for any package over 4 lbs will be determined by the package’s weight and destination.

*Please be aware that these are estimated delivery times. Delays in customs can also increase the delivery time.

What countries does Via Gypset ship to internationally?
Argentina, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Canada, Chile, China, Croatia, Cyprus, Denmark, Dominican Republic, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Ireland, Italy, Japan, Kuwait, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Portugal, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Vietnam.
Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information.

Do you charge sales tax?
Yes, we charge a D.C. sales tax of 5.75% as this is where www.viagypset.com has a physical store.

Sales Tax For International Orders:
We charge the D.C. sales tax of 5.75% as this is where www.viagypset.com has a physical store. Via Gypset cannot anticipate taxes applied by overseas Customs houses.

Customs
Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Via Gypset is unable to determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order.
If you do not pay customs charges on an incoming shipment of an order that you purchased, it will be returned to Via Gypset at our expense. We will then deduct that charge, as well as any additional custom charges from the refund of the original price.

Item Availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total.

IN-STORE:

What is your general consignment policy?
Clients who wish to consign items should make an appointment by calling the store at (202) 803–2874. It is important to know that, in order to set up an account with us, you must provide at least four items that we can sell (so, if you have never consigned with us before and are unsure if we will take all of your items, bring more than four for us to look at – just in case!) To get an idea of what kind of things we take, we suggest you take the time to check out our store or website before coming in with your clothes. In general, we love fun dresses, skirts, tops, and accessories. We do not accept business suits, pants or jeans unless they are super fabulous or funky. Also, keep the current season in mind! We do not accept Fall / Winter items in the Spring / Summer and vice-versa.

Once you’ve brought your items we will go through them and select what works for the store. After you fill out a contract, we will inventory all the items into our system. The split is 50/50 and we mail out checks every 1-3 months. Please be aware that we do not return unsold items. Therefore, once you drop your item off at the store you cannot come back and pick them up. We tend to keep items on the floor for 3 months and donate what does not sell to a charity.

When consigning in store, a staff member will review your items and determine which items Via Gypset will accept for consignment in your presence. Items not selected in your presence for consignment will be returned to you immediately. Items that are dropped off and not selected will be donated to charity. All consignors are asked to complete our standard Consignment Agreement. You can save time by printing out the Consignment Agreement form in advance before you come into the store your appointment. However, if you are unable to print out a form we can provide you with one when you arrive for you appointment.

Prices are determined by Via Gypset and periodic markdowns will be taken at the sole discretion of management. We generally price items at 1/3rd their original value, but this all depends on the condition of the garment and its relevance to our clientele. All garments should be freshly dry-cleaned or laundered and free of any stains, rips, tears or missing buttons etc. Any items accepted that require cleaning or repair will be done so at the consignors expense and deducted from their final check once that individual item sells. Therefore please only bring garments that are new or in like-new condition and/or freshly cleaned and ironed. Please also bring your items hung on hangers to keep them freshly pressed. All hangers will be returned to you immediately.

Please be aware all consignments are left at the owner’s risk. Via Gypset is not responsible for loss by theft, fire, negligent handing or any other cause. After the 90 day selling period any unsold merchandise will become sole property of Via Gypset. This means the consignor will not have the right to retrieve items once they have been consigned. No items will be returned once they have been dropped off. All items may be sorted and priced at a future date. We donate unsold and unaccepted items to local charities serving the Washington, DC community.

Drop-Off
Once you have consigned with Via Gypset (and signed our Consignment Agreement Form) you can use our drop-off system. Just give us a call to set up a time to drop them off. When you drop-off items, please make sure to list all of your items prior to drop-off on a completed Listing Form. We’ll handle the rest for you. All sections of each listing form must be filled out. Incomplete Listing Forms will result in us not being able to accept your items. Please be aware that any unaccepted items will be donated and not
returned to you.

Special Pick Up
Under special circumstances we can come to your house and help clean out your closet! Please call us for more information.

Mail-In
We work with consignors around the country that mail items into us on a regular basis. First-time consignors, please fill out our Consignment Agreement and Listing Form. Then ship us your items in the mail. When we receive your package and completed contract and listing form our staff will decide what we can sell for you. Any items we do not accept for consignment will be donated. Generally we recommend calling us to help you determine what items to ship.

Please mail in your consignments to:

VIA GYPSET
2311 CALVERT ST. NW
WASHINGTON DC
20008
Email: info@viagypset.com

 

What We Accept and Sell
Women
We accept women’s clothing, shoes, jewelry, bags, and other accessories that are on trend (current and vintage) and in perfect condition (free of tears, stains, and/or missing pieces). For a list of designers and brands that we love click the following link: We Love. This list is only a guideline. If you have any questions please feel free to contact us. Please note that, while we accept jean jackets, shirts, dresses, and shorts, we do not accept jean pants. We also do not accept business suits, pants. We do accept shoes but they must either be unworn or only worn one or two times.

Men
We have a small unisex section on our second floor, mostly consisting of vintage jackets, sweaters, and button down shirts. We also accept men’s cufflinks and bags. We do not accept everyday men’s business suits, and ties.

Toddlers
Not wanting to forget our cutest customers, Via Gypset also sells vintage and high-end luxury labels for children up to approximately 4 years of age.

Time of Consignment Items Accepted

February - August Spring & Summer
August - February Fall & Winter
We accept items that are in season. We also accept items in anticipation of the next season.

How do I get paid?
Consignors will receive 50% of the final selling price. Accounts are paid and mailed on a quarterly basis and are subject to a $2 administration fee. You will only be paid if your items are sold. You may use your account balance as store credit at any time.
Visit our Consign link for more information including on our policy, contract, and brands We Love link.

OTHER GENERAL STORE INFORMATION:

Is everything in store available online?
No, we receive new items daily and literally have thousands of unique items in stock. Also, often merchandise gets sold as we are pricing it out and therefore it never makes it to the floor let alone online. However, we do our best to make our special pieces available on-line whenever possible.

Is everything online available in store?
No, some of our items are incredibly rare and delicate. If you see something you like on-line that is vintage or pre-loved and would like to try it on we recommend calling the store in advance and asking to make an appointment. This way we can take it out of storage and have it available for you to try on when you come and visit.

Do you hold bags behind the counter?
Yes – we hold medium to large bags behind the counter when clients check out our upstairs floor. Please be aware we are a small business and work hard to make both are our clients and consignors happy. If you are not comfortable with this policy we recommend that you shop on our first floor where we have lots of lovely and unique items. Thank you in advance for your understanding.

Can I put an item on hold?
We do not place items on hold.

Do you offer trades?
No, we do not offer trades.