In store: If you purchased your item in store then all sales at Via Gypset are final – we do not do returns on any items.
Online: We hope you are happy with your on-line purchase, but if you need to return a MODERN item for any reason, you can follow the guidelines in the How to Return section. Please note that we DO NOT do returns on Pre-Loved, Vintage or VG Bridal Items. However, we DO accept returns on Modern item for any reason. Returns are accepted on Modern merchandise within 14 days of receipt for domestic orders and 21 days for international orders.
Returned items must HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Make sure to include the original invoice with your return. Refund requests for items that do not meet these criteria or are non-returnable will be denied.
NOTE: Shipping, handling and customs charges are non-refundable
HOW TO RETURN – FOR MODERN ITEMS ONLY
Securely pack and seal the return merchandise and its original invoice in an appropriate shipping box or envelope and send it back to us using an insured service to the address below. (We cannot accept responsibility for packages that we do not ship ourselves.)
Please send your return to:
2311 CALVERT ST. NW
All Sale items are FINAL SALE. They cannot be returned.
We do not offer exchanges.
CREDIT CARD REFUNDS
Once we receive your package, your refund will be processed in the original form of payment within 5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Return and original shipping charges are non-refundable.